Privacy and Security 1. What is your privacy policy? We care about the privacy of our customers. We currently collect information only for limited use on our own site. 2. Is my information kept secure? We have special technology called Secure Socket Layer (SSL) to prevent unauthorized people from intercepting your credit card information. 3. I don't wish to give my credit card information online. Are there other ways to order? At National Discount Vitamins, you can shop any way you want. If you don?t wish to shop online, you may order by phone, e-mail or mail. To order by phone, call toll-free: 1-888-884-8845. By Mail just print out your completed shopping cart and checkout pages and mail to National Discount Vitamins 572 Bedford Ave Brooklyn , NY 11211 Products 1.A product I wish to buy has been discontinued. What can I do? We?re sorry, but we are not able to order products that have been discontinued. You may try contacting the product manufacturer directly. Accounts 1. Do I need to set up an account to shop on the website? If you want to purchase products online you must set up an account. However, you don't need to set it up until you are ready to check out. Until then, you may browse, learn, and comparison-shop as long as you like. 2. I?ve changed my address, email address and/or credit card. How do I change my account information? Click on the "My Account Login" option at the side section of the  home page. Log in using your current email address and password. You?ll then be able to change your account information, including credit card, billing and/or shipping address, email address and password. You can also access our Quick Reorder feature, view your order history and check your Healthy Awards? points balance. 3. I've forgotten the password for my account. What should I do? Click on the "My Account Login" option at the side section of the  home page. Scroll down to the "Login Reminder" section and follow the directions for receiving a new password instantly via email. Still have questions? Please contact us Support@NationalDiscountVitamins.com Ordering and Payment 1. Can I view orders I've placed in the past? Yes. Click on the option at the side section of the  home page. Log in using your email address and password. You'll then be able to view your order history. 2. Will you notify me if there are problems with my order? We will immediately notify you by email of any complications with your order, including backorders and credit card authorization issues. 3. What forms of payment do you accept? We accept the following credit cards: Visa MasterCard American Express Discover We also accept checks or money orders, if you prefer to mail in your order form. Shipping 1. What are your shipping options? How much does each cost, and how long will it take? All orders shipped within the United States, U.S. Territories are shipped for a shipping fee of $6.95 for the first lb. When you place your order on the web, the shipping option will automatically default to the $6.95. Standard (2-3 Bus. days) $6.95 Next Day Air Please Call 888-884-8845 all international orders are shipped via USPS and take approximately 7-10 days for delivery. Rates vary based on total weight and final destination. Pricing does not include duties, insurance costs, or value-added taxes. If assessed, these charges are the responsibility of the package recipient, who will be billed by the local Customs office. 2. Can customers outside the U.S. order from the website? Yes. The order and payment methods for international orders are the same as for domestic orders. 3. Will you notify me when my order has been shipped? You will first receive an email confirming your order, and then another email notifying you when your order has been shipped. 4. Can I ship to an address other than my own? Yes. When you go through the order checkout process, you will be able to enter separate addresses for billing and shipping. Return Policy 1. What is your return policy? We're not happy until you are. If you are not satisfied with your purchase for any reason, return the unopened item within 30 days of receipt for a prompt refund. Please return your purchase by mail to: National Discount Vitamins 572 Bedford Ave Brooklyn, NY 11211